MPLX Corp Privacy Policy

Last Updated: May 6, 2025

Thank you for choosing MPLX Corp for your hail damage repair needs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or opt into our SMS messaging program.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website

  • Request a quote or service

  • Sign up for SMS notifications

  • Contact our customer service

This information may include:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Photos of property damage

  • Insurance information

Mobile Phone Numbers

When you check the "Opt in to SMS messaging" box on our website form, you provide explicit consent for us to collect and use your mobile phone number for our SMS messaging program. We treat your mobile phone number with the utmost confidentiality and adhere to strict protection standards.

Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser, such as:

  • IP address

  • Browser type and version

  • Pages you visit

  • Time and date of your visit

  • Time spent on pages

  • Device information

How We Use Your Information

General Use

We may use the information we collect for various purposes, including to:

  • Provide and maintain our services

  • Process and complete transactions

  • Send administrative information

  • Respond to inquiries and offer customer support

  • Send marketing and promotional communications (with your consent)

  • Improve our website and services

  • Protect against fraudulent or illegal activity

Mobile Phone Numbers

Your mobile phone number is specifically used to:

  • Send SMS messages related to your hail damage repair services

  • Provide appointment confirmations and reminders

  • Send status updates about your repair process

  • Communicate important service information

  • Occasionally send promotional offers related to our services (with your explicit consent)

IMPORTANT: Your mobile phone number will NEVER be shared with third parties or affiliates for marketing or promotional purposes.

Disclosure of Your Information

We may disclose your information in the following situations:

Business Operations

  • With service providers who perform services on our behalf, such as payment processors, SMS delivery services (like Twilio), and customer relationship management systems.

  • With insurance companies, as necessary to process claims related to your hail damage repair (with your consent).

Legal Requirements

  • To comply with applicable laws, regulations, or legal processes.

  • To enforce our terms of service or other agreements.

  • To protect the rights, property, or safety of MPLX Corp, our customers, or others.

Business Transfers

  • In connection with a merger, acquisition, or sale of all or a portion of our assets.

Third-Party Privacy Practices

This Privacy Policy does not apply to third-party websites, services, or applications, even if they are accessible through our services. We encourage you to review the privacy policies of any third-party services before providing any information to them.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Right to access your personal information

  • Right to correct inaccurate information

  • Right to request deletion of your information

  • Right to opt-out of marketing communications

  • Right to withdraw consent for SMS messaging

To exercise these rights, please contact us using the information provided at the end of this policy.

SMS Messaging Program

Consent

When you check the "Opt in to SMS messaging" box on our website form, you are providing express written consent to receive text messages from MPLX Corp related to your hail damage repair services.

Opting Out

You can opt-out of receiving SMS messages at any time by texting "STOP" to our short code. After opting out, you will receive one final message confirming your unsubscription.

Message Frequency and Charges

Message frequency varies. Standard message and data rates may apply. Consult your wireless service provider regarding your messaging plan.

SMS Data Retention

We retain your mobile phone number and related SMS messaging data for as long as needed to provide you with our services, or as required by law. Once these purposes have been fulfilled, we securely delete or anonymize this information.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy frequently to stay informed about how we protect your information.

SMS Service Provider

Our SMS messaging service is powered by Twilio. Your mobile phone number and message content may be processed by Twilio as our service provider. Twilio's use of this information is governed by their Privacy Policy, available at www.twilio.com/legal/privacy.